Guest Services Representative Application
We are so excited to add to our team a Guest Service Representative that has the passionate drive to be better daily! Who would we consider the ideal candidate? Well, that's easy! We want someone with a welcoming personality who understands when our guest come through the door, our job is to make them feel right at home! We want a team player who knows that to achieve the overall goals of a high-end Cigar Lounge you can't do it alone, we do it as a team. Someone who takes great pride in not only their appearance but in knowing that others are relying on you, so you're prompt and have great attention to detail. Above all, someone who definitely enjoys chatting with guests and building relationships! ***Must be 21 years of age to apply for the position!***

Job Description

Here's What We're Looking For • Having an extensive understanding of cigars, wine, and beer knowledge • Learning and developing knowledge about our wines and beers • Adhering to safe food practices • Maintaining bar area cleanliness and adhering to all required standards • Part time position, ability to work nights and weekend • A positive, friendly, upbeat and personable demeanor with strong communication skills • Ability to handle guest concerns as they occur • Ability to problem solve and work through issues • Prioritizes guest service and satisfaction • Ability to evolve with changing environment Job Duties: • Provide excellent customer service by taking orders, preparing them efficiently, and building a rapport with clientele • Handle card and cash transactions, ensuring that all funds in the cash drawer are accounted for by the end of the shift • Keep an eye on patron intoxication levels and respond appropriately • Maintaining an environment that is warm and welcoming • Clean the bar and the surrounding area of spills and other messes as needed • Other duties as requested This Job Is Ideal for Someone Who Is: • Dependable -- more reliable than spontaneous • People-oriented -- enjoys interacting with people and working on group projects • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction • Detail-oriented -- would rather focus on the details of work than the bigger picture • Achievement-oriented -- enjoys taking on challenges, even if they might fail • Autonomous/Independent -- enjoys working with little direction • Innovative -- prefers working in unconventional ways or on tasks that require creativity • High stress tolerance -- thrives in a high-pressure environment
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We are an Equal Employer and comply with the ADA regulations as well as considers reasonable accommodations measures that may be necessary to perform this job in full complexity.

Education

High School

You are required to have at the minimum an HS Diploma to be considered for this position.

College/University

City & State Only Necessary

Previous/ Current Employer

AT-WILL Employment

The relationship between you and Dapper D's Cigar Emporium LLC., also known as Dapper D's Cigars, is referred to as "employment at will." This means that your employment can be terminated at any time for any reason, with or without cause, with or without notice, by you or the Dapper D's Cigars Emporium LLC, also known as Dapper D's Cigars. No representative of Dapper D's Cigar Emporium, LLC. has authority to enter into any agreement contrary to the foregoing "employment at will" relationship. You understand that your employment is "at will," and that you acknowledge that no oral or written statements or representations regarding your employment can alter your at-will employment status, except for a written statement signed by you and the CEO.
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