You can easily return most items purchased at Dapperdscigars.com within 10 days of delivery. Returned items must be in new condition with original packaging and accessories. For more information about how your refund will be determined, please see our section below on calculating refund amounts.
All merchandise shipped from the Dapper D’s Cigars warehouse leaves in perfect condition. In the unlikely event that you should doubt the quality of an item, you must follow the
If you are returning cigars, please send them in the original condition that you have received them, including packaging and accessories. Cigars that are shipped in cellophane wrap must be returned with their original cellophane wrapping.
We do not accept items returned outside their original box* and we will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.
For safety reasons, items that use flammable liquids or gases such as lighters cannot be returned to Dapper D’s Cigars. Please contact the manufacturer directly for service, warranty, return, and refund information. For assistance in contacting the manufacturer, please contact us.
How to Initiate Your Return:
Please follow carefully the steps below:
- Contact us to ask for a Return/Exchange Authorization Request form. Please indicate your name, order number, items you’re returning, and reason for return. Include any pictures of the product if received damage.
- We will provide you with a return label to ship the item(s) back to us and a return form via email. Fill out and print the form to send with the return.
- Dapper D’s Cigars may determine that a refund can be issued without requiring a return. You will be notified by Customer Service if we do not require that you mail your item back for a refund.
We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will not be refused. All authorized returns must be received within ten (10) business days after authorization issuance.
We will e-mail you as soon as we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 1-3 business days of our receiving your return. Usually it takes 2-5 business days for the credit to appear on your account. If the item you’re returning was a gift, please note that the refund will be issued to the gift buyer.
Calculating Refund Amounts
- If you purchased a box of cigars and are not returning the full box, the cigars that you keep will be deducted from your refund at the selling price listed for the single on our website.
- Any items in original condition that is returned more than 10 days after delivery, a 25% restocking fee refund will be applied and 75% of the order total will be refunded
- Any items that has obvious signs of use, refund will equal 50% of item’s price plus 25% restocking fee, and 25% of the order will be refunded.
If you return an item using a return label provided by us and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund.
Shipping and handling charges are non-refundable, except when the return is a result of our error. If you return any items from an order that received Free Shipping, the original shipping cost associated with the returned item or items will be deducted from the refund amount. If you returned only one item from a multi-item shipment, you will be reimbursed only for the shipping fee of the item you have returned.
You may also ask to receive a replacement or exchange for another item. No restocking fee is charged, excluding special orders, if the items are returned in perfect condition within 10 days of receipt of shipment.
Orders returned unclaimed by the Post Office or that are refused by the customer abroad will be charged a 30% restocking fee.
* We do not accept returns of single cigars or cigar samplers (i.e. 5-pack, 6-packs, 7-packs, etc.)
Unfortunately, we do not accept returns of single cigars-all sales are final.